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About the Role

As the first team member in Account Management, you’ll be responsible for building the department and its operating structures from the ground up. You’ll own the performance of a fixed portfolio of partner restaurants and continuously develop it based on data insights. By combining strong partner communication, deep analytics, and AI‑first process optimization, you’ll directly improve the revenue, quality, and availability of our brands — while building scalable frameworks that set the foundation for growth.

Location: Berlin (hybrid) — you’ll collaborate closely with your teammates in the office and work remotely with partner restaurants across Germany.

Start date: As soon as possible.

What You’ll Be Doing

• Manage your partner portfolio: Act as the main point of contact for your partners (with >€5M annual revenue) and steer collaboration based on key KPIs such as revenue, availability, and quality ratings. You’ll set priorities, challenge constructively, and ensure consistent execution.
• Analyze performance: Independently build analyses in Metabase and dive into SQL when needed to identify performance drivers. You’ll translate data into actionable insights and track the impact of your initiatives.
• Drive revenue growth: Identify and implement scalable growth levers such as delivery area optimization, opening hour adjustments, menu improvements, quality measures, and campaign setups — focusing on sustainable growth instead of short‑term pushes.
• Build scalable processes: Develop playbooks, routines, and standards for repeatable and scalable partner management. You’ll use Gemini/AI by default to document, automate, and continuously improve workflows.
• Deliver ad‑hoc impact: When things get urgent, you’ll jump in, coordinate between internal teams and partners, and handle special actions pragmatically — staying focused yet flexible in a startup environment.

About You

• Background: Degree or training in a business‑related field (Business Administration, Economics, Management, Entrepreneurship, etc.) with initial professional experience (internship or entry‑level role) — or administrative/operational management experience in hospitality or gastronomy.
• KPI & business mindset: Strong understanding of operational KPIs (revenue, conversion, availability, cancellations, ratings) and a structured approach to problem‑solving (hypothesis → test → result).
• Structure & process building: Ability to define, simplify, and standardize processes (playbooks, checklists, escalation paths) — and measure their effectiveness.
• Business communication: You can explain data clearly, formulate actions precisely, and align stakeholders (partners and internal teams) toward shared goals.
• Tool proficiency: Comfortable working with spreadsheets, CRM/ticketing systems, and documenting decisions transparently.
• Nice to have – analytics: Ability to write SQL queries and build self‑service analyses in tools like Metabase.